Client Portal Overview

The NodeByte Client Portal is where you'll manage your account, services, invoices, and support tickets.

Accessing the Portal

Visit billing.nodebyte.host to access the client portal.

First Time Login

If you've just created an account:

1. Go to billing.nodebyte.host
2. Click Login
3. Enter the email and password you used during registration
4. Complete any verification if prompted

Forgot Password?

1. Click Forgot Password? on the login page
2. Enter your registered email address
3. Check your inbox for the reset link
4. Create a new secure password

Dashboard Overview

After logging in, you'll see your main dashboard:

Section	Description
Your Active Products/Services	All your current services
Recent Invoices	Latest billing information
Recent Support Tickets	Your support history
Announcements	Important updates from NodeByte

Managing Services

Viewing Your Services

1. Click Services → My Services
2. You'll see all your active, pending, and cancelled services
3. Click on any service for details

Service Details

Each service page shows:

• Status - Active, Suspended, Pending, etc.
• Billing Cycle - Monthly, Quarterly, Annually
• Next Due Date - When payment is due
• Product/Service - Your plan details
• Quick Actions - Manage, Upgrade, Request Cancellation

Accessing the Game Panel

From your service page:

1. Look for Login to Game Panel or similar button
2. This will redirect you to panel.nodebyte.host
3. Use the same credentials or the ones provided in your welcome email

Invoices & Payments

Viewing Invoices

1. Click Billing → My Invoices
2. See all invoices: Paid, Unpaid, Cancelled

Invoice Statuses

Status	Meaning
Paid	Payment received
Unpaid	Awaiting payment
Overdue	Payment past due date
Cancelled	Invoice voided

Payment Methods

We accept various payment methods:

• 💳 Credit/Debit Cards (Visa, Mastercard, Amex)
• 🅿️ PayPal
• ₿ Cryptocurrency (Bitcoin, Ethereum, etc.)

Adding Funds

You can add funds to your account balance:

1. Go to Billing → Add Funds
2. Enter the amount
3. Choose payment method
4. Complete the transaction

Account credit is automatically applied to future invoices.

Support Tickets

Opening a Ticket

1. Click Support → Open Ticket
2. Choose a department:
   • General Support - General questions
   • Technical Support - Server issues
   • Billing - Payment/invoice issues
   • Sales - Pre-sales questions
3. Enter a descriptive subject
4. Provide detailed information
5. Attach files if needed
6. Click Submit

Ticket Best Practices

For faster resolution:

• ✅ Include your server name/IP
• ✅ Describe the issue clearly
• ✅ Include error messages or screenshots
• ✅ List steps you've already tried
• ❌ Don't open duplicate tickets
• ❌ Don't include sensitive passwords in tickets

Viewing Ticket History

1. Click Support → Tickets
2. View all Open, Answered, and Closed tickets
3. Click any ticket to view the full conversation

Account Settings

Profile Information

1. Click on your name → Edit Account Details
2. Update:
   • Name and Company
   • Email Address
   • Phone Number
   • Billing Address

Changing Password

1. Go to Hello, Name! → Change Password
2. Enter your current password
3. Enter and confirm your new password
4. Click Save Changes

Security Settings

We recommend enabling additional security:

1. Go to Security Settings
2. Enable Two-Factor Authentication (2FA)
3. Download backup codes
4. Store them safely

Service Management

Upgrading Your Plan

Need more resources?

1. Go to Services → My Services
2. Select your service
3. Click Upgrade/Downgrade
4. Choose your new plan
5. Pay the prorated difference

Requesting Cancellation

To cancel a service:

1. Go to Services → My Services
2. Select the service
3. Click Request Cancellation
4. Choose:
   • Immediate - Cancel now
   • End of Billing Period - Cancel when paid period ends
5. Provide a reason (optional)
6. Confirm cancellation

Note: Cancellation requests are reviewed by our team. You'll receive confirmation via email.

For PayPal Customers: This is important to do as failing to do this will result in you still being charged. Our Finance Team check the cancellions and cancel them on your behalf, but this may not always be the case.

1. Log into your payal
2. Click on the settings icon (Gear) at the top right of the page
3. Go to the "Payments" tab
4. Search for "NodeByte LTD"
5. Cancel the pre-approved service.

Once done you will no longer be charged for any services.

Service Renewal

Services renew automatically if:

• You have a payment method on file
• You have sufficient account credit

To ensure uninterrupted service:

• Keep payment details updated
• Pay invoices before the due date
• Consider adding account credit

Affiliate Program

Earn money by referring others:

1. Go to Affiliates
2. Get your unique referral link
3. Share with friends and communities
4. Earn commission on successful referrals

Email Notifications

Control what emails you receive:

1. Go to Email History to see past emails
2. Important emails include:
   • Invoice notifications
   • Service status changes
   • Support ticket updates
   • Promotional offers

Common Questions

Why is my service suspended?

Common reasons:

• Overdue invoice
• Terms of Service violation
• Abuse report

Solution: Check your invoices and pay any outstanding balances, or open a support ticket.

How do I get my Game Panel password?

Your panel credentials were sent in your welcome email. If lost:

1. Open a support ticket
2. Request a password reset
3. We'll verify your identity and assist

Can I change my billing email?

Yes! Update it in Account Details. Verification may be required.

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Need help with billing? Open a support ticket or email billing@nodebyte.host.